Frequently asked questions
Shipping & Delivery
Do you ship internationally?
We currently ship to Switzerland, Liechtenstein, throughout the European Union, the United States, Australia, and New Zealand.
Orders to Switzerland and Liechtenstein are shipped from Switzerland, while EU orders are shipped from Germany. Orders to the United States, United Arab Emirates, Australia, and New Zealand are shipped from Switzerland via DHL Express.
For US and UAE orders, customs duties and taxes are calculated and paid at checkout.
For Australia and New Zealand, any applicable import duties, taxes or customs charges are the responsibility of the customer and may be charged upon delivery.
How much does shipping cost?
Shipping is CHF 15 / €15 for orders below CHF 300 / €300 within Switzerland, Liechtenstein and the European Union.
Shipping to the United States is $35, to Australia AUD 35, to New Zealand NZD 45, and to the United Arab Emirates AED 130.
We offer complimentary shipping on orders of CHF 300 / €300 and above within Switzerland, Liechtenstein and the European Union.
Are duties and taxes included?
For orders within Switzerland, Liechtenstein and the European Union, all applicable duties and taxes are included in the final price.
For orders shipped to the United States and UAE, customs duties and taxes are calculated and displayed at checkout, so you'll see the exact amount before completing your payment — there are no additional charges upon delivery.
For orders shipped to Australia and New Zealand, any applicable import duties, taxes and customs charges are not included in the final price and are the responsibility of the customer. These may be charged upon import or delivery.
How long does delivery take?
Orders are processed within 1–3 business days.
Estimated delivery time:
Switzerland & European Union: 2–5 business days.
United States & UAE: 1–3 business days.
Australia & New Zealand: 3–5 business days.
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you would like to change or cancel your order, please contact us at hello@sofiariviera.com as soon as possible.
Once an order has been processed or shipped, we may no longer be able to make changes or cancel it.
Sizing & Product
How can I find the right size?
Each product page includes our Sizing Guide and Size Calculator to help you find your best fit.
Simply enter your measurements to receive a personalised size recommendation. If you are between sizes or need additional guidance, please contact us at hello@sofiariviera.com.
How does Sofia Riviera swimwear fit?
Sofia Riviera swimwear is designed for a close, supportive fit. Our fabrics offer stretch while maintaining their shape and structure.
For the most accurate recommendation, please use the Size Calculator available on each product page.
Can bikini tops and bottoms be purchased separately?
Yes. Our bikini tops and bottoms are sold separately, allowing you to choose your preferred style and size for each piece.
Where is Sofia Riviera swimwear made?
Our swimwear is handcrafted in Portugal in partnership with experienced manufacturers who share our commitment to quality and attention to detail.
What materials do you use?
We work with premium Italian swimwear fabrics selected for their exceptional fit, support and durability.
The exact fabric composition can be found on each product page.
How should I care for my swimwear?
To preserve the colour, shape and quality of your Sofia Riviera swimwear, we recommend treating each piece with care.
Hand wash in cold water using a mild detergent. Do not bleach, tumble dry or dry clean. Allow your swimwear to air dry naturally, away from direct sunlight.
After swimming, rinse thoroughly with fresh water to remove chlorine, salt water and other residues.
Avoid prolonged contact with chlorine, sunscreen, oils and lotions, as these may affect or discolour the fabric over time. We recommend allowing sunscreen to absorb into the skin before putting on your swimwear.
Avoid rough surfaces, as they may cause snagging or damage to the fabric.
Returns & Refunds
Can I return my order?
We accept returns within 14 days of delivery.
Items must be unworn, unused and in their original condition, with all tags attached and returned in their original packaging.
For hygiene reasons, swimwear must be returned with the protective hygiene liner intact. We reserve the right to refuse returns that do not meet these conditions.
How do I start a return?
To initiate a return, please use our return form under “Returns”. Once your request has been received, we will provide you with the appropriate return instructions.
Is there a return fee?
Original shipping charges are non-refundable.
A return handling fee of CHF 10 / €10 will be deducted from your refund for returns from Switzerland, Liechtenstein and the European Union. This fee covers handling and return processing costs.
For returns from the United States, a flat return shipping fee of $35 will be deducted from your refund.
For orders shipped to the United States, customs duties and import taxes paid at checkout are also non-refundable.
For orders that qualified for complimentary shipping, if a return reduces the final retained order value below the free shipping threshold, the original shipping cost may be deducted from the refund.
When will I receive my refund?
Once your return has been received and inspected, your refund will be processed within a few business days.
Please note that it may take additional time for your payment provider to complete the transaction.
Do you offer exchanges?
We do not offer direct exchanges.
If you would like a different size or style, we recommend placing a new order.
What items cannot be returned?
Non-returnable items include:
• Items purchased as final sale
• Gift cards
• Personalised or custom-made pieces
Payment & Customer Care
What payment methods do you accept?
We accept a range of secure payment methods, including Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, Klarna and TWINT.
Additional local payment methods may be available depending on your country and will be displayed at checkout.
All available payment options will be shown at checkout before you complete your purchase.
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you will receive an order confirmation by email.
You will receive a separate shipping confirmation with tracking information once your order has been dispatched.
Will sold-out styles be restocked?
Sofia Riviera collections are produced in limited quantities. Selected styles may be restocked, but availability cannot be guaranteed.
We recommend signing up to our newsletter for updates on restocks and new releases.
How can I contact you?
For any inquiries, please contact us at:
hello@sofiariviera.com
